Terms and Conditions
1. All the information you have given us must be true, accurate, complete, and not misleading in any way. This includes references, details of your qualifications, and the answers and information you gave in the evaluation worksheet, and any supplements.

2. If you claim damages from us as a result of this agreement or the work we have done, the most we will pay is the amount of professional fees you have paid us.

3. We are not liable for the effect of the destination country's government changing its immigration policy after the date of our agreement.

4. We will do everything reasonably possible to help you make a successful visa application. You agree to co-operate fully with us in making your application.
5. If we believe that the information you have provided will not be sufficient for the destination country's immigration authorities, we may put off making the application until the information is satisfactory. In such a case we will tell you what information you need to provide for us to make the application.

6. If your visa application is refused by the destination country's government, we will offer to:
" make one further application in the two years after the date of this agreement, free of charge; or
" refund % of the professional fee (but not including any government fees or medical fees).

We will not offer you the options above if:
" you have broken any part of this agreement;
" your application was refused as a result of the destination country's government changing its immigration policy after the date of this agreement; or
" your application was refused because of a criminal conviction or medical condition; and your application was refused following an official interview; or
" you did not meet the necessary standard in a second language you needed to have for your application to be successful; and
" you have taken advantage of all appropriate appeal opportunities.

7. If you cancel our agreement, we do not have to refund any of the money you, or anyone acting for you, have paid to date.

8. All or any part of our service may be provided by branch offices, subsidiaries, subcontractors or associates ('the business partners'). The Data Protection Act 1998 prevents us from passing information about you to other organisations. However, by signing our agreement you are authorising us to pass information about you to business partners outside the European Economic Area who need that information for the purpose of providing services under this agreement.

9. We may introduce you to companies that provide other services which may help you move overseas. Any contract you enter into for their services will be directly between you and that service provider. We will not be responsible for the service provider's actions under such a contract. However, we will only introduce you to service providers we consider to be reliable and professional.

10. Nothing in our agreement shall overrule any legal rights you may have.

11. We may monitor telephone calls between you and us for training and quality-control purposes and to check facts relevant to our business.

12. If we send letters to you by first class post to your home address (as shown in our agreement), that letter will be considered to have been received 3 days after it was posted. If you change address, or want us to send letters to you at a different address, you must tell us in writing.

13. You and we will communicate in the English language.

14. Our agreement will be governed by English Law, and we agree that any disputes may be settled in the English courts.